Duty Manager Airline Operations - Operation Control Center
About Us: ASISTIM, a SITA company based in Hannover, is a prominent airline service provider known for delivering exceptional service and operational excellence. Our Airline Operation Control Center (AOCC) is the heart of our service scope, ensuring seamless coordination and management of flights globally. We are seeking a highly skilled and motivated individual to join our team as the Duty Manager Airline Operations.
Position Overview: As the Duty Manager Airline Operations, you will oversee the daily shifts within the Operation Control Center. You will be responsible for managing flight operations team in your shift, ensuring safety, efficiency, and regulatory compliance. The ideal candidate will have strong leadership skills, an in-depth understanding of airline operations, and the ability to manage complex situations effectively.
Key Responsibilities:
- Supervise and manage the daily operations of our customer airlines in the Operation Control Center, ensuring all flights are monitored and managed effectively.
- Coordinate with various departments to ensure seamless flight operations, including dispatch, crew scheduling, and maintenance.
- Ensure compliance with all regulatory requirements and industry standards.
- Manage irregular operations and crisis situations, providing effective solutions and support.
- Monitor and analyze operational performance metrics, identifying areas for improvement and implementing corrective actions.
- Provide leadership, guidance, and support to the OCC team, fostering a culture of excellence and continuous improvement.
- Collaborate with internal and external stakeholders to ensure operational efficiency and customer satisfaction.
- Prepare and manage operational reports, ensuring accurate and timely documentation.
- Participate in the development and implementation of operational strategies and policies.
- Stay abreast of industry trends, technologies, and best practices, integrating relevant innovations into our operations.
Qualifications:
- Dispatch License or Initial Flight Operations Officer Certificate (ICOA 10106 / EASA.ORO.GEN 110(c))
- Minimum of 5 years of experience in airline operations, with at least 3 years in a supervisory or management role within an Operation Control Center.
- Strong knowledge of airline operations, including flight planning, dispatch, scheduling, and regulatory compliance.
- Excellent leadership and management skills, with the ability to motivate and inspire a team.
- Strong analytical and problem-solving abilities.
- Exceptional communication and interpersonal skills.
- Ability to work under pressure and make sound decisions in a fast-paced environment.
- Proficiency in using airline operations software and systems.
- Strong understanding of safety management systems (SMS) and risk management principles.
- Willingness to work in shifts.
What We Offer:
- Very competitive salary and benefits package.
- Opportunities for professional growth and development within ASISTIM and the SITA family.
- A dynamic and collaborative work environment.
- The chance to be part of a leading airline committed to excellence.
Location: Hannover
Type: Full-Time
How to Apply: Interested candidates are invited to submit their resume and a cover letter detailing their qualifications and experience to hr@asistim.com .
ASISTIM Airline Services and Academy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.