Coordinator – Airline Services and Academy
Job Purpose:
The Coordinator for Airline Services and Academy is responsible for managing and coordinating internal and external communications, event logistics and instructor support. Additionally, the role includes overseeing the airline services and academy’s social media and marketing activities in collaboration with the parent company, SITA, to ensure a consistent and aligned communication strategy. The individual will work closely with the Training Manager to ensure seamless operation of the Flight Dispatch Academy and Service Unit.
Key Responsibilities:
Event Coordination and Instructor Support:
- Event Coordination: Plan and coordinate internal and external events of the Service Unit and Flight Dispatch Academy, ensuring all logistical aspects are handled efficiently.
- Instructor Communication: Manage and support in communications with instructors, sending reminders, updates, and important information regarding upcoming training sessions.
- Hotel Bookings: Assist in booking hotels for instructors in advance for classroom sessions or events.
Communication and Email Management:
- Email Management: Manage routine emails from airlines, private applicants, and partners, flagging important messages for the Training Coordinator and ensuring timely follow-up.
- Document Filing: Sort and file important documents (both physical and digital), ensuring accessibility and organization as per the guidelines from the Training Coordinator.
- Schedule Assistance: Maintain and update training session schedules, meetings, and deadlines in coordination with the Training Coordinator.
Social Media and Marketing Coordination:
- Social Media Management: Oversee and manage social media accounts (LinkedIn, Facebook, Instagram), ensuring that content related to training sessions, events, and academy updates is regularly posted. This includes creating content or working with external vendors when necessary.
- Marketing Campaigns: Collaborate with SITA's marketing and communication teams to align the ASISTIMs marketing efforts with the parent company’s strategies. Coordinate all marketing activities, including online communication, newsletters, and promotional campaigns.
- Content Coordination: Ensure that communication materials for marketing, social media, and online platforms align with the academy’s objectives and follow SITA’s branding guidelines.
Training and Office Support:
- Material Preparation: Assist in preparing and organizing training materials, including handouts, presentations, and digital content, as instructed by the Training Manager.
- Database Entry: Input relevant data, such as participant lists and attendance, into spreadsheets and databases under the supervision of the Training Manager.
- Virtual Platform Assistance: Help set up and manage virtual platforms (e.g., Moodle, BigBlueButton) and upload necessary training files as directed by the Training Coordinator.
- Quality control: Responsible for following the quality rules according to our quality management system. Communication with the authorities who send trainees with an education voucher (AZAV).
Trainee and Stakeholder Assistance:
- Trainee Support: Provide assistance to trainees by answering questions, forwarding inquiries, and ensuring they have all necessary information for training sessions.
- Record Management: Maintain training records, attendance logs, and feedback forms, keeping them organized and ready for review by the Training Coordinator.
On-site Presence and Flexibility:
- Classroom Training in Hannover: Ensure physical presence during classroom training sessions in Hannover.
Key Qualifications and Skills:
Education: FOO Basic Certificate,
Experience:
- Minimum of 2 years of experience in Flight Dispatch or as Operations Controller in an Airline.
- Experience in the Marketing Industry or with other educational institutions is a plus.
Technical Skills:
- Proficient in social media management, website content management (Typo3, WordPress), Microsoft Office and graphic tools like Corel Draw, Affinity Suite or Adobe Suite).
- Experience with virtual learning platforms (Moodle, BigBlueButton) is an advantage.
Organizational Skills: Strong attention to detail and ability to juggle multiple priorities.
Communication Skills: Excellent verbal and written communication skills, with the ability to work collaboratively with teams, instructors, and trainees.
Language Skills: Fluently German and English, other languages as a plus.
Adaptability: Ability to handle a fast-paced environment and coordinate activities between various departments and stakeholders.
Personal Attributes:
- Proactive and creative in managing communication and social media content.
- Strong organizational and multitasking abilities.
- High level of responsibility and professionalism.
- Willingness to be present during training sessions in Hannover, with flexibility for remote work when applicable.